FAQ

Our products & Services

Can you adapt my nutritional label for the US market?
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Yes we are able to adapt your packaging to the US regulations.

Can you help me commercialize my product?
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Our knowledge of the market enables us to give you some insights on the matter, but it is not our core business. We can also refer you to specialists who work in this field.

Can you help me design the package for my bar?
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Yes, we collaborate with several partners who can create an appealing package for your bar.

How long does it take to launch my product?
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If your bar is similar to one we have already produced, we may be able to expedite the process and launch it in 3 months. If the formulation is totally new, it may be longer but we usually can launch a product within 3- 9 months. To know more about this process, please contact our Sales team.

How much do the printing plates cost?
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Plates are large metallic parts necessary for printing your design on boxes and inner wraps. On average, the cost is around 2 000 $ per flavor for the inner wraps and 1 200 $ per box.

I am already selling a specific powder. Can you make a bar using it?
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Yes, as long as your powder is free of nuts and peanuts. Our R&D department will create the bar according to your specifications. Contact us to discuss of your project.

What are the advantages of this manufacturing process?
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The ingredients are not cooked, so the ingredients stay natural and the nutrition facts are conserved.

What are the types of bars which you can produce?
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We can make all kinds of bars. To get more information on the specific types of bars we can create for you, be sure to visit the products page.

What is included in design fees?
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The design fees will include the cost of the die lines for your inner wraps and boxes, plus the fees of the designer himself.

What is included in your price?
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The costs of ingredients, of processing, and generic inner wraps are always included. Some other charges might apply, depending on what services you choose.

What is your manufacturing process?
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We use a slab formed process; first, we bring liquids to a boil and mix it with solid ingredients. This mixture comes to the production line where bars are cut, formed and finally wrapped and eventually packaged.

What kind of packaging can you provide me?
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We have several types of inner wraps and boxes: clear wraps, foil wraps, retail boxes, display boxes, and more. It is a matter of finding what fits best for your product.

What kind of services can you provide?
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We offer many services depending on your needs. To know more about our services, please visit the section about private label.

Who takes charges of the delivery?
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We can deliver the goods to your warehouse or we can also establish a FOB price, whichever is more convenient for you.

General information

What is a claim?
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A claim is an assertion that something is true about your bar. It also serves as a selling argument you can write on your packaging. For example, a bar can be low in fat. The claims you are allowed to advertise depend on the composition of your bar.

What kind of information do you need to send me a quotation?
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The more we know, the more accurate our quotation will be. For example, we will need to know the type of bar, the desired ingredients, the toppings, the number of flavours, the expected shelf life, the type of wraps, the type of packages, and so on.
In order to help you in this process, you can fill in our form. Click here.

Production capacity

Can you supply me with a small order in case of an emergency?
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Yes we can, as soon as it is possible to combine your production with another customer’s who uses the same type of bars as you. Our goal is to help you get through every situation.

How large is your plant?
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We operate in a 40 000 square feet facility. We are working on 2 production lines and 5 packaging lines.

What is the minimum printing order?
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The minimum printing order is approximately 100 000 wraps. We will print your packages (inner wraps and boxes) and store them in our warehouse. However, there can be some exceptions when the packaging is paid by the customer.

What is the minimum run?
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Our minimum production run could change according to the bar required. Usually it is 100 000 bars, however this could be less depending on the project. Production can be divided in 2 or 3 flavors.

What is your maximum production capacity?
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Our maximum production capacity is currently at 2, 5 million bars per week.

Quality and certifications

Have you ever been audited by an independent third party?
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Yes we have. In fact, you can find out more about this on the certifications page.

Have you ever have initiated a product recall?
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No, we have not. If a situation were to require us to recall a product, we would know how to deal with it efficiently. As part of the SQF certification, we have established a recall procedure.

How can you certify that you do not have any nuts and peanuts in your products?
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The entire factory is nuts and peanuts free. Nuts are strictly forbidden from entering the plant. Every ingredient that we bring in has a nuts and peanuts free certification from the supplier. Our employees cannot bring lunches with nuts or peanuts. Upon arrival, all employees receive training on allergen’s risks and the company’s rules. To ensure the rules are respected, we frequently carry out a check of orderliness of staff in prohibiting the introduction of nuts and peanuts.

Is your plant Kosher?
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Yes, the plant is certified Kosher MK (Montreal Kosher). It means all our ingredients coming into our factory are kosher and accepted by the Kosher Council as raw material. We do not use any animal based ingredients. We use a plant source of glycerin. If you want your products to be certified kosher, a Rabbi will be asked to supervise your production run to ensure that it can be certified as kosher.

What kind of certifications could I get for my bar?
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It depends on the formulation but you can get the following certifications: gluten free, GMO free, Kosher, health check, organic, fair trade, milk free.
The nut and peanut free certification is used for all our products in the plant.

What kind of certifications do you hold?
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We are certified SQF-level 2 (Safety Quality Food program). This is one of the most recognized and demanding certification in North America. The plant is also certified nuts and peanuts free. We also respect the BPF/BPH.
To find out more about this, visit the certifications page.